Terms of Service

Last updated: 01/06/2026

Overview

Welcome to Herbal Tinkerer.

The terms “Herbal Tinkerer”, “we”, “us” and “our” refer to the business operating this website and online store. We provide access to this website, its content, features, products and services, including herbal teas, herbal tonics, herbal kits, single herbs, herbal oils, consultations and related wellness products and resources.

Our online store is powered by Shopify, which enables us to offer our products and services to you.

These Terms of Service, together with any policies referenced in them, explain the conditions that apply when you access our website, place an order, purchase a product, book a consultation or otherwise use our services.

By accessing or using this website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our website or services.

Nothing in these Terms of Service limits any rights or remedies available to you under Australian Consumer Law.

1. Eligibility and Account Information

You must be at least 18 years old, or have the permission and supervision of a parent or legal guardian, to place an order through our website.

When placing an order or creating an account, you agree to provide accurate, current and complete information. This may include your name, email address, telephone number, billing details and delivery address.

You are responsible for keeping your account details and login credentials secure. Please notify us promptly if you believe that your account has been accessed without your permission.

2. General Information Only

The information provided on this website is for general educational and informational purposes only.

Our website may include information about herbal traditions, botanicals, wellness practices and the historical or traditional uses of particular herbs. This information is not intended to diagnose, treat, cure or prevent any disease, illness or medical condition.

Nothing on this website is a substitute for professional medical advice, diagnosis or treatment. Always seek advice from a qualified healthcare professional regarding any medical condition, symptoms, prescribed medication, supplements or changes to your wellness routine.

3. Responsible Use of Herbal Products

Natural products are not automatically suitable for every person. Individual responses to herbs may vary.

Before purchasing or using any herbal product, you are responsible for reviewing the product description, ingredient list, preparation instructions and any warnings provided on the website or packaging.

You should consult a qualified healthcare professional before using herbal teas, tonics, tinctures, oils or other herbal products if you:

• are pregnant, planning a pregnancy or breastfeeding;

• take prescription or over-the-counter medication;

• have allergies, sensitivities or a diagnosed medical condition;

• are preparing for surgery or recovering from a medical procedure;

• are purchasing a product for a child;

• are elderly or medically vulnerable; or

• are uncertain whether a product is appropriate for your circumstances.

Where appropriate, test a small amount of a product before regular use and discontinue use if you experience an adverse reaction. Seek medical assistance where necessary.

4. Product Descriptions

We make reasonable efforts to describe our products accurately and provide helpful ingredient information. However, natural herbal ingredients may vary in colour, size, cut, aroma, texture, flavour and appearance from batch to batch.

These natural variations do not necessarily mean that a product is faulty or of lower quality.

Images on our website are provided for illustrative purposes. Product packaging, labels and appearance may change from time to time. Colours may also appear differently depending on your screen settings and device.

We may update product descriptions, ingredients, packaging, prices and availability where reasonably necessary. If a material change affects an order you have already placed, we will contact you where appropriate.

5. Product Availability

All products are subject to availability.

We reserve the right to limit the quantity of a product available for purchase, temporarily pause orders, discontinue a product or decline an order where reasonably necessary. This may occur due to stock availability, ingredient supply, seasonal variations, safety considerations, pricing errors, suspected fraud or other legitimate business reasons.

If we cannot fulfil an order after accepting payment, we will contact you and arrange an appropriate refund for the unavailable item.

6. Orders

When you place an order through our website, you are offering to purchase the selected products subject to these Terms of Service.

An order is not considered accepted until payment has been successfully processed and we have issued an order confirmation or otherwise confirmed acceptance.

Please review your order carefully before completing checkout. Because many of our products are consumable herbal products, we may not be able to cancel or modify an order once it has been packed or dispatched.

If you notice an error immediately after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist before dispatch, but we cannot guarantee that changes will be possible.

We reserve the right to decline or cancel an order where reasonably necessary. If we cancel an order after receiving payment, we will refund the applicable amount.

7. Prices and Payment

Prices are displayed in Australian dollars unless otherwise stated.

Prices may change without notice. The price charged for a product will be the price displayed at the time your order is placed, subject to correction of genuine pricing errors.

Shipping charges and any applicable fees will be displayed during checkout where relevant.

You agree to provide accurate and authorised payment information. By placing an order, you confirm that you are authorised to use the selected payment method.

For international orders, you are responsible for any applicable customs duties, import taxes or local charges unless otherwise stated.

8. Shipping and Delivery

We take reasonable care when packing and dispatching orders.

Estimated delivery times are provided as a guide only. Delivery times may vary due to carrier delays, public holidays, weather events, incorrect address details, customs processing, remote delivery locations or circumstances outside our reasonable control.

Please ensure that your shipping address is accurate and complete before submitting an order. We are not responsible for delays or additional costs caused by incorrect or incomplete address details supplied by the customer.

If an order is delayed, lost or damaged during delivery, please contact us so that we can investigate the issue and assist with an appropriate resolution.

For further details, please read our Shipping Policy.

9. Returns, Refunds and Consumer Guarantees

Because many of our products are consumable herbal products, we do not offer returns, exchanges or refunds for change of mind once an order has been dispatched.

We may provide a remedy where:

• we send you the wrong product;

• a product arrives damaged during shipping;

• a product is faulty, defective or unsafe;

• a product is materially different from its description; or

• you are otherwise entitled to a remedy under Australian Consumer Law.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

For full details, including how to report an issue, please read our [Returns and Refunds Policy.

10. Personalised Herbal Consultations

Where available, Herbal Tinkerer may offer personalised herbal consultations or customised herbal blends.

Consultations provide general herbal and wellness guidance based on the information you choose to provide. They are not medical consultations and do not replace diagnosis, treatment or advice from a doctor, pharmacist or other qualified healthcare professional.

You are responsible for providing complete and accurate information about relevant medications, allergies, sensitivities, medical conditions, pregnancy, breastfeeding and other circumstances that may affect the suitability of herbal products.

We may decline to recommend or supply a product if we believe that a referral to an appropriately qualified healthcare professional is more suitable.

Any cancellation or rescheduling terms for consultation bookings will be displayed at the time of booking or provided separately.

11. Personal Results and Expectations

Herbal products may affect individuals differently. Results are not guaranteed.

Testimonials, customer reviews and information about traditional herbal uses are provided for general reference only. They do not guarantee that you will experience the same result.

A product is not considered faulty merely because it does not produce a particular personal outcome, taste as expected or suit an individual preference, unless your rights under Australian Consumer Law apply.

12. Website Content and Accuracy

We make reasonable efforts to ensure that information on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, ingredient information, promotions, availability, shipping charges or delivery estimates.

We may correct errors and update information where reasonably necessary. If an error materially affects an order you have already placed, we will contact you and provide an appropriate resolution.

13. Intellectual Property

Unless otherwise stated, the content on this website is owned by or licensed to Herbal Tinkerer. This includes text, product descriptions, articles, graphics, images, photographs, branding, logos, videos, downloadable materials and website design elements.

You may access and use our website for personal, non-commercial purposes only.

You must not copy, reproduce, republish, distribute, modify, sell, commercially exploit or create derivative works from our content without our prior written permission, except where permitted by law.

14. Customer Reviews and Feedback

You may choose to submit reviews, feedback, suggestions or other content.

By submitting content, you confirm that:

• the content is accurate and based on your genuine experience;

• you have the right to provide it;

• it does not infringe another person’s rights;

• it is not defamatory, unlawful, misleading, abusive or offensive; and

• it does not contain malicious software, spam or inappropriate promotional material.

You grant us permission to use, reproduce, edit and display submitted reviews or feedback for website, customer-service and promotional purposes, subject to applicable law.

We may remove content that we reasonably believe is unlawful, misleading, inappropriate or inconsistent with these Terms of Service.

15. Third-Party Services and Links

Our website may include links to third-party websites, payment providers, shipping carriers, social-media platforms or optional tools.

These third parties operate independently from Herbal Tinkerer. We are not responsible for their content, availability, privacy practices or terms of use.

Please review the relevant third-party policies before using their services or providing personal information.

16. Shopify

Our online store is hosted and supported by Shopify.

Shopify provides the ecommerce platform that enables us to offer products and services online. However, any purchase you make through our store is made directly from Herbal Tinkerer.

Shopify is not the seller of our products and is not responsible for product selection, fulfilment, customer service or any product-specific advice provided by Herbal Tinkerer.

17. Privacy

We collect and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Because our store is powered by Shopify, certain personal information may also be collected, processed or stored by Shopify and relevant service providers to operate the online store, process payments, fulfil orders and improve services.

Please review our [Privacy Policy] for further information.

18. Prohibited Uses

You must not use our website or services:

• for any unlawful, fraudulent or malicious purpose;

• to infringe intellectual-property rights;

• to transmit viruses, malware or harmful code;

• to collect personal information about others without permission;

• to impersonate another person or provide false information;

• to interfere with the security, operation or availability of the website;

• to send spam or unauthorised promotional material;

• to scrape, extract or commercially reuse website content without permission; or

• in any way that may harm Herbal Tinkerer, Shopify, our customers or another person.

We may restrict access to our website or cancel an account where we reasonably believe these terms have been breached.

19. Disclaimer and Limitation of Liability

To the maximum extent permitted by law, Herbal Tinkerer does not guarantee that the website will always be uninterrupted, secure or free from errors.

To the maximum extent permitted by law, we are not liable for losses caused by events outside our reasonable control or for indirect or consequential loss arising from the use of our website or services.

However, nothing in these Terms of Service excludes, restricts or modifies any guarantee, condition, warranty, right or remedy that cannot lawfully be excluded under Australian Consumer Law or any other applicable law.

Where our liability can lawfully be limited, it will be limited to the extent permitted by law.

20. Indemnity

To the extent permitted by law, you agree to indemnify Herbal Tinkerer against reasonable losses, claims or expenses arising directly from your unlawful use of our website, your breach of these Terms of Service or your infringement of another person’s rights.

This clause does not limit any rights available to you under Australian Consumer Law.

21. Severability

If any part of these Terms of Service is found to be invalid, unlawful or unenforceable, that part will be treated as removed to the minimum extent necessary. The remaining provisions will continue to apply.

22. No Waiver

If we do not immediately enforce a provision of these Terms of Service, this does not mean that we waive our right to enforce it later.

23. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia.

You and Herbal Tinkerer submit to the jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.

24. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page with an updated revision date. Where required by law, we will provide notice of material changes.

Your continued use of our website after an update means that the revised terms will apply to your future use of the website and future orders.

25. Contact Us

For questions about these Terms of Service, please contact:

Herbal Tinkerer
Email: amir@herbalteatonics.com
Phone: +61 406 112 107
Business address: Brisbane Australia
ABN: 36 629 806 177